Shipping & Returns
Processing & Fulfillment
Shipping Rates & Delivery Times
Delivery Issues
Do you offer International Shipping?
We make every effort to process your order within 1-2 business days. Orders placed on weekends and holidays will be processed on the next business day. All orders will be shipped, pending credit card verification, as fast as possible.
Free standard shipping via USPS (3-8 business days, depending on location).
At this time, we do not ship outside the US, but we are always hoping to expand soon.
Once your order ships, you will receive an email confirmation with a tracking number to monitor your delivery (please also check your bulk or spam folders).
Also, please review carefully your shipping address at checkout to prevent any errors or delays. If you need to update your address after placing an order, contact us immediately at hello@betterbloomrx.com with your order details. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed. Address updates may be subject to additional charges.
While we strive for timely delivery, Better Bloom Rx is not responsible for shipping delays caused by local delivery issues, USPS processing, carrier disruptions, weather, natural disasters or any circumstances beyond our control.
If your order is marked as delivered but you did not receive it, please contact us within 48 hours. Before reaching out, check your surroundings, mailroom, front desk or with anyone who might have accepted it on your behalf. Better Bloom Rx is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
For any additional shipping questions, feel free to reach out to us at hello@betterbloomrx.com.
At this time, we do not ship outside the US, but we are always hoping to expand soon.
Order Modifications & Cancellations
Returns
Damaged Product & Wrong Order
If you need to cancel or update your address after placing an order, contact us immediately at hello@betterbloomrx.com. While we will do our best to accommodate your request, we cannot guarantee address changes and cancellations once an order has been processed. Any address modification may be subject to additional charges.
Unfortunately, we cannot cancel single items within an order. If your entire order is cancelled, you will receive an email confirmation, and a full refund will be issued.
We accept returns for full-sized products in its original condition & packaging, unopened and unused condition, returned within 30 days of purchase. We only accept returns for purchases made on betterbloomrx.com. If you purchased from a retail partner or another website, please contact the original place of purchase for assistance.
To initiate a return, please email us at hello@betterbloomrx.com with your order number and the product(s) you'd like to return. We will provide you with a pre-paid shipping label to send your return back to us. Please note, flat $6 fee will be deducted from your refund to cover the return shipping & restocking. Please note that shipping and return shipping fees are non-refundable.
Once we receive and inspect your return, your refund will be processed within 10 business days to the original form of payment.
Please note we do not issue refunds for replacement orders or items that were re-sent as a good faith gesture.
We do not accept returns or exchanges for any reason for complimentary samples, promotional gifts and trial-sized products included in our Try It First Program.
We monitor return activity and reserve the right to refuse returns that do not meet our policy requirements or in cases of abuse.
If you have any questions, don’t hesitate to reach out to hello@betterbloomrx.com. We’re here to help!
We sincerely apologize if your order arrived damaged or if you received the wrong product—this is certainly not the experience we want you to have with Better Bloom Rx.
To ensure a prompt resolution, please report any damages or incorrect items within 7 days of delivery. Please email us at hello@betterbloomrx.com with your order number and clear photos of the damaged item(s) or incorrect product received. Once we receive your email, we will review the issue and work to provide a replacement or resolution as quickly as possible.
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